COMMON QUESTIONS
The questions we'd ask too.
Answered directly, grouped by what you're actually worried about.
FAQ
Pricing & packages
Are these prices really final?
Yes, for the scope described on each package page. If your situation needs something outside that scope, we’ll say so and quote the difference before any extra work starts — never after.
Why is VAT added separately?
German B2B pricing convention shows prices net; 19% USt is added and itemised at checkout, same as any German invoice.
Can I buy more than one package at once?
Yes — add as many as apply to your cart; retainers are limited to one active instance per engagement, one-offs can be combined freely.
Contracts & cancellation
What’s the minimum term on a retainer?
You choose at checkout: 3, 6 or 12 months (12 months at 10% off). After that it continues monthly until cancelled with 14 days’ notice to the end of a calendar month.
Can I get a refund on a one-off deliverable?
Full refund if you cancel before kickoff (before we access any of your data). After kickoff, you’re billed pro-rata for the work actually delivered.
As a consumer, do I have a statutory right of withdrawal?
Yes — German/EU law gives consumers a 14-day right of withdrawal, set out in full on our Cancellation & Refunds page.
How we work
Do I get a dedicated account manager?
No — deliberately. You work directly with whoever scopes and delivers the work.
How do I actually start?
Add a package to your cart and complete checkout — no call required. If you’d rather talk first, use the free visibility check on the Contact page.
What we don’t do
Can you guarantee a #1 ranking?
No, and be wary of anyone who does — nobody controls Google’s or an AI system’s algorithm.
Do you buy or sell links outside a retainer?
No — digital PR and link building is only sold alongside an active retainer, and never through link farms or paid placement schemes.