Terms of Service

This English page is informational only — the German AGB is the legally binding version.

1. Scope

These terms apply to all contracts for SEO services concluded through helloseocrew (Str. am Sund 2, 18445 Kramerhof-Parow), whether a one-off deliverable or a monthly retainer.

2. Formation of contract

Package listings on this site are an invitation to order, not a binding offer. Submitting your order at checkout is your binding offer; the contract forms once we send an order confirmation by email.

3. Scope of services

Each package's scope is defined by its description at the time you order. Changing the scope requires both parties' explicit agreement; additional work is always quoted separately in advance — never billed silently.

4. Prices and payment

All prices are net, plus statutory German VAT (currently 19%), itemised at checkout. Monthly retainers: the first month is charged at checkout, subsequent months invoiced monthly. One-off deliverables: the full amount is due on ordering.

5. Term and cancellation (retainers)

Retainers run for the minimum term chosen at checkout (3, 6 or 12 months), then renew month to month unless cancelled with 14 days' notice to the end of a calendar month. Months already delivered are not refunded. Pausing up to two months is possible once per 12 months by agreement. Add-ons require an active retainer and end automatically when it ends.

6. Cancelling one-off deliverables

Cancelling before kickoff gives a full refund. After kickoff, you're billed pro-rata for work delivered, and all work product and raw data is handed over. Consumers' statutory withdrawal right is unaffected — see Cancellation & Refunds.

7. No performance guarantee

Rankings, search visibility and citation by AI systems depend on third-party algorithms we don't control. What's owed is the work described in each package and the professional effort behind it.

8. Your cooperation

Delivering the agreed work requires timely access to agreed systems. Delays caused by late access shift agreed delivery dates accordingly.

9. Ownership of deliverables

Written roadmaps, audits and reports become your property on full payment and may be freely reused.

10. Liability

We are liable without limitation for intent and gross negligence. For ordinary negligence, we are liable only for breach of a material contractual obligation, limited to foreseeable, contract-typical damage. Liability for injury to life, body or health is unaffected.

11. Final provisions

German law applies, excluding the CISG. Consumers' statutory venue rights are unaffected; for merchants, the venue is our registered place of business.