Privacy Policy

This English page is informational only — the German Datenschutzerklärung is the legally binding version.

1. Controller

helloseocrew, Str. am Sund 2, 18445 Kramerhof-Parow, Germany. Email: support@helloseocrew.com · Phone: +49 173 1766061

2. Data we process

• Contact-form/visibility-check submissions: name, email, optionally company, phone and website, your message and selected service.
• Order data: name, email, billing address, optional EU VAT ID, optional phone, packages ordered.
• Technical data: your cart contents, stored locally in your browser.
• Google Analytics 4 usage data, only after your consent.

3. Purposes and legal bases

Handling your enquiry: Art. 6(1)(b)/(f) GDPR. Processing orders: Art. 6(1)(b) GDPR. Statutory tax/commercial record-keeping: Art. 6(1)(c) GDPR. Analytics via GA4: Art. 6(1)(a) GDPR (consent), revocable at any time.

4. Disclosure of data

Your form submissions are handled via [[CLIENT: if a form-processing provider (PUBLIC_FORM_ENDPOINT) is configured, name it and its location here]], or, while none is configured, sent as an email to support@helloseocrew.com via a standard mailto: handoff. We do not otherwise share your data with third parties except where legally required or necessary to fulfil a contract.

5. Cookies and local storage

See our Cookie Policy. In short: your cart (hsc_cart_v1, 30 days) and your cookie choice (hsc_consent_v1, 12 months) are stored, as strictly necessary, in your browser and need no consent.

6. Google Analytics 4

We use GA4 (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) only after your explicit consent. Nothing loads without it. IP anonymisation is on; no linking to Google Ads. Withdraw any time via "Cookie settings" in the footer.

7. Retention

Enquiry and order data is kept as long as needed to process it and to meet statutory retention duties (typically 6–10 years for invoice data). Analytics data follows GA4's default 14-month retention.

8. Your rights

Access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction (Art. 18), portability (Art. 20) and objection (Art. 21) GDPR — support@helloseocrew.com. You may also complain to the competent supervisory authority: Landesbeauftragte für Datenschutz und Informationsfreiheit Mecklenburg-Vorpommern.

9. No automated decision-making

No automated decision-making, including profiling under Art. 22 GDPR, takes place.